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Returns & Exchanges
returns & exchanges
We want you to be completely happy with your new Satomi Studio piece. If you are not satisfied with your order, you may return or exchange your piece(s) within 7 days upon receipt with another piece of equal or lesser value or for a credit towards a future purchase. This is only for orders placed here at our website.
Custom orders are non-refundable.
Before returning your piece, please contact us first: firstname.lastname@example.org or call 831-246-2383. Please include your name, the piece you are sending back, and the order number.
Please pack your return items securely and send your return insured, with a tracking number. Satomi Studio is not responsible for pieces that are lost or damaged in transit. Include a note with your name, mailing address, email and order number.
We cannot refund shipping charges on returns. We also can't accept returns on worn or damaged items.
Satomi Studio will repair pieces purchased through our website, www.satomistudio.com within 30 days of purchase.